Returns and refunds

Returns & Refunds

Return Policy

Due to the nature of cosmetic and beauty products, we do not accept returns on opened, used, or tested items for hygiene and safety reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [[email protected]] with your order number and photos of the item(s).

Refund Policy

Refunds are only issued for:

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  Damaged items
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  Defective products
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  Incorrect items received
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  Orders canceled before shipment
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Once your request is reviewed and approved, refunds will be processed to your original payment method within 5–10 business days.

Non-Refundable Items

The following items are not eligible for refunds or returns:

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  Opened beauty products
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  Used makeup sponges
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  Items marked as final sale
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  Gift cards
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  Products damaged due to misuse
• 
  

Lost or Stolen Packages

Impeccable Beauté is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. Please contact the carrier directly for assistance.

Contact Us

If you have questions about your order, please contact us at:

Email: impeccablebeaute@gmail.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST